World Journal (世界日報) reports that Chinese restaurant customers don't think they're getting service with a smile. Waiters reply that it is hard for them to offer considerate service with an excessive workload.
Some diners said that the waiters were often in a rush and did not give them warm welcomes. A customer complained that the waiter started cleaning up the table in the middle of a family-gathering meal, showing them the back door. In some cases, the waiters arranged strangers to sit at the same table during busy hours. A foodie who frequents San Gabriel Valley commented that the Chinese restaurants had first-class food but third-class service.
Many waiters responded to the Journal that they are under intense pressure from workload and the potential to be fired. According to Mr. Chen, an experienced waiter who has been serving in a San Gabriel Valley restaurant for ten years, his work days have been cut from five days to four days since last year, while his work load has doubled. Another waiter said that he worked long hours six days a week, and his job got overwhelming during the weekend as loads of customers flood in. In this circumstance, he said, it is hard for a waiter to keep smiling.