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Alhambra Hospital Medical Center gets top rankings, but what do the patients say?

Alhambra Hospital Medical Center recently received an "A" grade for keeping patients safe, but other recent evaluations have not been as favorable.

The Leapfrog Group, an independent nonprofit run by private healthcare professionals and employers, included Alhambra among more than 2,000 hospitals in the country that a panel of healthcare professionals and assigned an A, B, C, D, or F grade based on patient safety data.

But while the hospital scored highly with Leapfrog, it did not fare as well with other ranking systems. Alhambra Hospital patients told U.S. News and World Report that they received average medical care from nurses, doctors, and staff. They also gave the environment of the hospital, such as cleanliness and noise level, an average rating. Alhambra Hospital scored even lower on the U.S. Department of Health's 2012 Consumer Assessment of Healthcare Providers and Systems survey, with patients giving the facility a below average rating. Only 57 percent of patients reported that they would definitely recommend the hospital. 

Other hospitals that did not score well are challenging Leapfrog's scoring system, according to the Los Angeles Times. The Ronald Reagan UCLA Medical Center, which U.S. News and World Report ranks first in California and one of the best in the country, received an F grade from Leapfrog. Officials from the hospital are calling the Leapfrog system a "disservice to the public" and unfair since a patient death in 2010 lowered their grade from a C to an F, according to the Los Angeles Times

Monterey Park Hospital was the only other facility in cities neighboring Alhambra that received an A grade from The Leapfrog Group. Garfield Medical Center in Monterey Park received a B, while San Gabriel Valley Medical Center in San Gabriel, Methodist Hospital of Southern California in Arcadia, and Huntington Hospital in Pasadena all received C grades.

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